Rebooked Co Privacy Policy

Effective date: July 8, 2026

Rebooked Co ("we," "us," "our") provides customer text-messaging services on behalf of local home service businesses — such as pest control, pool service, HVAC, and lawn care companies (each a "Business"). This policy describes what information we handle, how we use it, and the choices you have.

1. Information we collect

• Contact information — your name and mobile phone number, provided by you directly to a Business when booking or receiving service, or when you place a call to a Business.
• Service history — records of services the Business has provided to you (for example, service dates, service type, and service address), maintained in the Business's customer records system.
• Message data — the content, timestamps, and delivery status of text messages exchanged through our service, including opt-out requests.

We do not purchase, rent, or otherwise obtain phone numbers or contact lists from third parties.

2. How we use information

• To send and receive text messages on behalf of the Business you are a customer of — including replies to your calls, appointment confirmations and reminders, service re-engagement reminders, and satisfaction check-ins.
• To honor and maintain records of your communication preferences, including opt-outs.
• To measure message delivery and maintain the reliability and compliance of the service.

3. Sharing of information

Mobile phone numbers and SMS opt-in or consent data will not be shared with, or sold to, any third parties or affiliates for marketing or promotional purposes.

We share information only: (a) with the Business you are a customer of, whose records the information came from; (b) with service providers strictly necessary to deliver messages (such as our telecommunications provider), who may use it only to provide that service; and (c) when required by law.

4. Data retention

We retain message logs, consent records, and opt-out records for as long as needed to provide the service and to meet legal and regulatory record-keeping obligations, after which they are deleted.

5. Your choices

• Opt out of messages at any time by replying STOP to any message. Opt-outs are honored immediately.
• Get help by replying HELP to any message or calling our support line.
• Access or deletion requests — contact us using the information below and we will assist you, coordinating with the relevant Business where applicable.

6. Security

We use reasonable administrative and technical safeguards to protect the information we handle. No method of transmission or storage is completely secure, but we limit access to information to what is needed to operate the service.

7. Children

Our service is directed at customers of home service businesses and is not intended for children under 13. We do not knowingly collect information from children.

8. Changes to this policy

If we make material changes to this policy, we will update the effective date above and post the revised policy on this page.

9. Contact us

Questions about this policy or our messaging practices:
Rebooked Co Support: (571) 513-7639